A few things to have ready.
- Which tyre is losing pressure and what you noticed.
- Tyre specification, run-flat marking and whether it has been driven flat.
- A suitable parking area and the locking wheel nut key.
Why the tyre needs an inspection
A visible nail is only part of the picture. The position and size of the damage, the tyre’s condition and any damage from running at low pressure can affect whether a repair is possible. A photograph or online description cannot confirm repairability. The tyre needs a specialist inspection, including its inside, before a repair is agreed.
Damage close to or on the sidewall cannot be treated as an ordinary puncture repair. Other damage, wear, previous repairs and manufacturer restrictions may also rule a repair out. Run-flat tyres need particular care when assessing suitability. The fitter should explain the finding and discuss an appropriate replacement if the tyre cannot be repaired; the booking estimate is not a guarantee of a repair.
What to include in the request
Describe what happened, which tyre is affected and whether the vehicle has been driven since pressure was lost. Include the tyre size, load index, speed rating and any run-flat marking. Give the registration number and make the locking wheel nut key available. These details help an operator assess the request and consider a replacement option if needed.
The visit begins with confirming the problem and inspecting the tyre, wheel and working area. Only a suitable tyre can proceed to a specialist repair, followed by the relevant refitting and checks. Any replacement tyre, extra work or revised charge needs a separate explanation and agreement.
Location and operator confirmation
Use a firm, level parking area with space for the vehicle and service van, and obtain permission for workplace or shared parking. The online request area is EH, G, FK, KY and ML, plus PA1–PA19. Address access and appointment capacity still need confirmation. For urgent assistance or a location outside the form’s area, call Tyre Rescue. This form makes no arrival-time promise and must not be used as an emergency response channel.
Further reading: TyreSafe’s guide to punctures and puncture repairs.