Who to contact
For questions about your request or personal information, contact the Tyre Rescue team on 0141 266 0690 or WhatsApp +44 7423 262955. Public contact information is available at tyrerescue.uk. Include your booking reference when useful, but keep your private tracking code confidential.
Information collected
The fitting form collects your name, email, UK mobile number, vehicle registration and model, fitting address and postcode, tyre and service choices, preferred date and window, optional notes, and acknowledgement of this notice. The application also records a booking reference, guide estimate, request status, timestamps, integration identifiers and a cryptographic hash of your private tracking code. Authorised Tyre Rescue operators can add operational notes in their management system.
Why the information is used and shared
Your details are used to review the service you have requested, check the location and vehicle requirements, contact you, agree the final price and appointment, manage the fitting and answer related queries. Booking details are passed to the Tyre Rescue operations system for these purposes. This website does not subscribe you to marketing or collect payment details.
The website runs on Vercel and stores its booking records in Neon PostgreSQL. These providers process information needed to host and operate the service. Tyre Rescue also holds the request in its own operations system. Only your postcode is sent to postcodes.io to obtain approximate postcode-centre coordinates; your name, contact details and full fitting address are not sent to that postcode lookup service. The team must confirm the precise fitting location before dispatch.
Private tracking and communications
Your booking reference and private access code together allow access to the tracking summary and cancellation of an eligible request. The public tracking response excludes your name, email, phone, full address and internal notes. Anyone with both credentials can use that access, so do not share them publicly. Save the on-screen details or download them after submitting your request.
This website itself does not send automatic email or SMS and does not process payments. Tyre Rescue handles communication, appointment confirmation and any separate payment arrangements directly. A submitted request does not reserve live stock or guarantee an arrival time.
Cookies and external links
This application does not add advertising or analytics tags. Fonts are served from this website. Unsubmitted form details stay in page memory and are cleared when you reload. The tracking page removes tracking credentials from the address bar after reading a supplied private link.
Call links open your device’s telephone function. WhatsApp links open WhatsApp or its website, where that service’s privacy terms apply. Vercel may process technical request information to deliver and protect the website. Tyre Rescue’s separate administration system has its own sign-in and access controls.
Retention and your choices
Booking records do not have an automatic expiry or deletion schedule in this application. Records remain available for booking administration and related queries until reviewed and removed by the operator. Cancelling a request changes its status and does not delete its records in either system. Contact Tyre Rescue to discuss retention or request access, correction, deletion or restriction of your information, where applicable. Do not include financial, medical or other sensitive information in the notes.
You can read more about your information rights and raising a concern with the ICO.
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